When an order is still in Ordered or Processing status (usually within the first 24 hours or less):

We can change

• Product Size
• Product Variant
• Shipping Address

We cannot change

• Different product
• Increase/decrease the quantity of a product

We will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind.

Return requests must be initiated within 7 days (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund.

If it is a split package order, it will start from the time of the final package delivery date and time.

• Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
• Shipping and handling charges are non-refundable. 
• Return shipping is the customer's responsibility unless it was a shipping error or a damaged item. 
• Please allow me  5 - 7 business days from the day we receive the returned package to process.
• We will email you after the return has been processed to confirm what has been done.

Final sale and non-returnable categories

• Beauty
• Bodysuits
• Face masks
• Intimates/Lingerie
• Jewelry
• Swimwear
• Openpack Wholesale Orders

 

To initiate a return, please

*Subject to Change. We may at any time in its sole discretion change the rules set forth above.

Shopify owners- when your customer reaches out to you for a return, please follow the above steps.

If there was a refund processed, it will be back to your original form of payment and you will need to issue the refund to your customer on Shopify side.

If for some reason, the order is still showing "Fulfillment in progress", you can manually mark it as fulfilled and then you will be able to refund.

Processing time is 5 - 7 business days after we receive the return.

To help expedite the processing of returns, please follow these instructions:

1. Return auth number must be included with the return.
2. All items returned must be new, unworn, and in original clear garment bag with SKU sticker and tags.
3. Send return back within 7 business days of this submission to:

Returns Department  

4. Please note, that the return may be subject to a 20% restocking fee or declined if the above criteria are not met.

Once a return is processed, We will reach out via email to confirm.

An order cannot be canceled if it's already in processing status or shipped.

An order can usually be canceled within 24 hours of purchase, but it is not guaranteed. If an order can be canceled, you will see a "Cancel Order" button available.

If you do not see the "Cancel Order" button, your order is already being processed. Please note the warehouse works as quickly as possible to get you your items, so the grace period is brief.

We recommend you align your cancellation policy with ours and advise your customer to initiate a return for any unwanted items once they receive their package within 7 business days.

Please find the Return Policy here.

Shipping & Returns Policy – LaceHaven

Welcome to LaceHaven! We’re committed to making your shopping experience as seamless as possible. Below you’ll find everything you need to know about our shipping and returns process.

📦 Shipping Information

Order Processing
– All orders are processed within 1–3 business days (excluding weekends and holidays).
– Once your order is processed, you will receive a confirmation email with tracking details.
– During high-volume periods (e.g., sales, holidays), processing may take an additional 1–2 business days.

Shipping Rates & Delivery Times
We offer real-time carrier-calculated shipping at checkout to ensure the best available rate.

Note: LaceHaven is not responsible for delays due to customs, weather conditions, or carrier issues once the package has been shipped.

Order Tracking
Once your order ships, you’ll receive an email with a tracking number.
You can also track your order directly via your Shopify account dashboard.

🔄 Returns & Exchanges

Return Window
If you’re not 100% satisfied with your order, we accept returns within 30 days of delivery.

Eligibility Requirements
To be eligible for a return:
– Items must be unused, unwashed, and in original condition
– All tags and packaging must be intact
– Final sale, clearance, and custom items are non-returnable

How to Start a Return
If your return is approved, you’ll receive instructions and a return shipping label (if applicable).

Return Shipping
Customers are responsible for return shipping costs unless the item was incorrect or defective.
You may choose your own carrier or use our prepaid label (cost will be deducted from your refund).

Refunds
Refunds are issued to your original payment method once we receive and inspect the returned item.
Please allow 5–10 business days for your bank or credit card provider to process the refund.

Exchanges
We do not offer direct exchanges. Please return your item for a refund and place a new order.

❓ Questions?

We’re here to help. If you have any questions, please contact us:
📧 Email: support@lacehaven.com
📞 Phone: +3724650399
📍 Or use the Contact Us form on our website.

Thank you for shopping with LaceHaven — Where Elegance Meets Everyday.