Shipping & Returns

Shipping & Returns Policy – LaceHaven

Welcome to LaceHaven! We’re committed to making your shopping experience as seamless as possible. Below you’ll find everything you need to know about our shipping and returns process.

📦 Shipping Information

Order Processing
– All orders are processed within 1–3 business days (excluding weekends and holidays).
– Once your order is processed, you will receive a confirmation email with tracking details.
– During high-volume periods (e.g., sales, holidays), processing may take an additional 1–2 business days.

Shipping Rates & Delivery Times
We offer real-time carrier-calculated shipping at checkout to ensure the best available rate.

Shipping Option

  • Standard (Domestic): 3–7 business days — Calculated at checkout

  • Express (Domestic): 1–3 business days — Calculated at checkout

  • International Shipping: 7–21 business days — Calculated at checkout

Note: LaceHaven is not responsible for delays due to customs, weather conditions, or carrier issues once the package has been shipped.

Order Tracking
Once your order ships, you’ll receive an email with a tracking number.
You can also track your order directly via your Shopify account dashboard.

🔄 Returns & Exchanges

Return Window
If you’re not 100% satisfied with your order, we accept returns within 30 days of delivery.

Eligibility Requirements
To be eligible for a return:
– Items must be unused, unwashed, and in original condition
– All tags and packaging must be intact
– Final sale, clearance, and custom items are non-returnable

How to Start a Return

  1. Contact us via our email support@lacehaven.shop

  2. Enter your order number and email.

  3. Follow the prompts to complete your return or exchange.

If your return is approved, you’ll receive instructions and a return shipping label (if applicable).

Return Shipping
Customers are responsible for return shipping costs unless the item was incorrect or defective.
You may choose your own carrier or use our prepaid label (cost will be deducted from your refund).

Refunds
Refunds are issued to your original payment method once we receive and inspect the returned item.
Please allow 5–10 business days for your bank or credit card provider to process the refund.

Exchanges
We do not offer direct exchanges. Please return your item for a refund and place a new order.

❓ Questions?

We’re here to help. If you have any questions, please contact us:
📧 Email: support@lacehaven.com
📞 Phone: +3724650399
📍 Or use the Contact Us form on our website.

Thank you for shopping with LaceHaven — Where Elegance Meets Everyday.